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FAQ

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How much time does it take for the items to be posted?

The products are posted 2 to 5 days after receipt of payment. The delivery times for personalized items vary based on the time at which they are ordered. I will send you a notification about the estimated delivery time when you place your order.

What is your reimbursement policy?

In compliance with Swiss law, every person who has placed an order has a period of 7 days to change their mind and return the product, at their own cost and without having opened the package, to Yellow Paper Car. This applies to all products on the site except the personalized products. Once a personalized item has been sent out, payment is due to Yellow Paper Car and cannot be reimbursed under any circumstances.

Can I use the personalized illustrations for personal projects?

All of the numbered illustrations and images are protected by copyright law and are the exclusive property of Yellow Paper Car. They cannot be used without the authorization of the illustrator.

Can I contact you to order a customized product?

Yellow Paper Car is happy to accept requests for made-to-order illustrations of books, articles, publicity materials, announcements… Don’t hesitate to get in touch via the contact form on my website.